Help,
without drama.
Migasuto is built for calm decisions. If you need help with a booking, changes, or refunds, use the guide blocks below — and follow the provider steps shown at checkout.
Support library (tap to expand)
Quick answers for the most common issues — structured for user trust and partner approvals. 💡
🧾 Where is my booking confirmation?
Confirmation is issued by the provider you booked with (inside the booking module). Check your email inbox + spam folder using the email you entered at checkout.
✈️ Flight changes & cancellations — what to do
Changes/cancellations depend on your fare rules shown during checkout. Start from your confirmation email and use the provider’s manage-booking flow.
🏨 Hotel changes, date edits, or cancellations
Hotel modifications depend on the reservation’s cancellation policy shown at booking. Use the provider manage-booking link from your confirmation email.
💳 Payment issues — card declined or error
If a payment fails, try: confirming card limits, switching cards, checking 3D Secure approval, and ensuring billing details match your bank records.
🔁 Refunds — how they really work
Refund eligibility depends on fare/rate rules and the provider’s refund policy. If you qualify, refunds may take several business days depending on bank processing.
🎟️ Tours & experiences support
🧳 Baggage rules & add-ons
Baggage allowances vary by airline and fare type. Confirm cabin + checked baggage rules before checkout. Add-ons (seats, baggage) can change final price.
🆔 Name & passport details — common mistakes
Use the same spelling as your passport. Even small differences can cause issues. Double-check name order and middle names before paying.
Send a message 💬
For the fastest help, include your booking reference (if you have one) and the email used at checkout.